Shipping & Duties

International Shipping

We cannot ship to a PO box address.

International orders are shipped express from Sydney, Australia with DHL Express or EMS International or Fedex. Orders placed on Saturday & Sunday will be dispatched on Monday. Delivery takes approx 3-10 business days, depending on your location.

Delivery times during holidays and to remote areas may take a little longer. For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number. If you need your order by a certain date, please add a note to your order to advise the date you need it by.

Alternatively, you may email us your full address and the expected delivery date to neonnightsthelabel@gmail.com and we will do our best to accommodate you. If there are any delays to your order dispatch, our Customer Service Team will inform you via email. Please make sure you add an active email address or WhatsApp number to your order. You will receive an automated email with tracking number once your order is dispatched. This email may go to your junk mail / spam folder. Once your order has been dispatched, it is NOT possible to edit or cancel your order.

If you choose to release the Signature option on your delivery and instruct the courier to leave a parcel unattended, we are not responsible for a lost/stolen parcel. If there is an issue with your delivery, please contact your local delivery office as soon as possible to report the issue.

Please double check the delivery address, phone number and email address details on your order and make sure that someone will be a home to receive your parcel (especially if you will be out of town).

Neon Nights The Label does not accept undelivered shipments or 'Return to Sender' shipments back to Bali due to complicated Indonesian import regulations. Please email us to request a Return.