Shipping policy

Shipping Policy

This Shipping Policy explains how Neon Nights The Label processes and ships orders placed through neonnightsthelabel.com.

Order Processing Time

Orders are processed within [insert processing time, e.g. 1-3 business days] from the date the order is placed. Orders are not processed or shipped on weekends or public holidays.

Shipping Carrier

All orders are shipped using Australia Post.

Domestic Shipping (Australia)

Free standard shipping on all domestic orders over $200 AUD.
Standard shipping cost for orders under $200 AUD: [insert amount]
Estimated delivery time: [insert estimate, e.g. 3-7 business days] from the date of dispatch.

International Shipping

[Insert whether international shipping is offered. If yes, include destination countries, shipping cost, estimated delivery time, and whether customers are responsible for any customs duties, taxes, or import fees charged by the destination country.]

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel's progress via Australia Post.

Delays

While we aim to meet the estimated delivery times above, delays may occur due to circumstances beyond our control, including but not limited to peak periods, public holidays, weather events, and delays caused by Australia Post. We appreciate your patience in these instances.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at info@neonnightsthelabel.com with your order number so we can investigate with Australia Post on your behalf.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Neon Nights The Label is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply to reroute or resend a parcel.